Service Socket

A bot that helps the shop run

Book the call. Quote the job. Suggest a tech. Same thread. Your people stay in charge.

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Built for service businesses

Plans start at $99/mo · Cancel anytime

  • Phone
  • Website chat
  • Office assistant
  • Field app

Coordinated agents

Every lead handled. End to end.

Voice and chat hand work to scheduling and follow-up with one shared business context. No repeated questions. No dropped balls.

See it live

Live job flow

After-hours HVAC call

Missed-call risk to booked dispatch

HVAC

  1. Answered

    0:00 · Live

  2. Qualified

    No-cool · Oak Ridge

  3. Booked

    4:30 tonight

  4. Follow-up

    SMS confirmation sent

Call transcript

live

callerAC's out and it's 92 degrees. Can someone come today?

Voice response race

Live

~500ms

typical first response

Streaming voice answers before callers finish their sentence. First-gen stacks STT, LLM, and TTS. Missed calls never reply.

Comparison: Service Socket typically responds in about 500 milliseconds. First-generation AI voice takes about 2 seconds. A missed call produces no response.

Always on

Never miss the after-hours call

Books from your hours and rates

Your AI team

Built around the service lifecycle

Coordinated agents for capture, booking, follow-up, the office, and the Service Socket field app. Designed together for service businesses, not bolted on as generic chatbots.

Inbound work stays on the job

Voice and chat book the work after hours and on weekends. The same thread carries into dispatch, the office, and the Service Socket field app.

  • 24/7 voice
  • Website chat
  • Shared context

Book jobs automatically

Qualify the lead, check the service area, pull calendar availability, and lock the appointment while your crew stays on the job.

Follow-up that never sleeps

A background agent monitors quiet leads, sends SMS follow-ups, enriches contacts, and re-engages conversations before they go cold.

  • Back-office assistant

    Pro+

    Ask in plain English: jobs, quotes, invoices, techs, and today's board. Text or voice.

  • Quotes & invoices

    Draft, send, convert, and record payment from the dashboard, or ask the assistant on Pro+.

  • Inventory watchdog

    Parts on an audited ledger. Low-stock alerts before a job stalls.

  • Your knowledge base

    Services, pricing, hours, and FAQs. Grounds the customer agent, not your private office files.

  • Calls + chat

    Voice and website chat share one job thread. Qualify and book without starting over.

  • Dispatch matching

    Ranks techs by skill, certs, proximity, and load. You approve. Nothing auto-assigns.

  • Bid desk & overflow

    Pro+

    Cited packages on Pro. Invite-only Tradecraft Network. Shops bid and post free.

  • Training sandbox

    Pro+

    Roleplay and scoring before anyone goes live. Isolated from customers.

  • Clean handoff

    Transfer to a person with the address, issue, and booking already on the job.

  • Documents

    Pro+

    Find, generate, revise, and send private office files. Isolated from the public knowledge base.

  • Field app

    Pro+

    Techs run the day from the Service Socket field app: voice, jobs, On my way, labor clock, and job-site photos.

  • Owner reports

    Pro+

    Daily board, KPIs, and emailable reports from the office. Confirm before send.

Connected systems

One shared context. Your stack.

Calendars, accounting, CRM, messaging, ads, and webhooks stay in sync with the same AI team: bookings, follow-up, and office work.

Google Calendar

Google Sheets

Salesforce

HubSpot

Zapier

Custom Webhook

Slack

WhatsApp

Google Local Services Ads

Google Business Profile

QuickBooks Online

Xero

Activation

Up and running in minutes

Connect the business, configure the AI team, go live. No multi-week implementation project.

  1. Step 01

    Connect your business

    Link your phone number, calendar, and CRM. Takes less than 5 minutes.

  2. Step 02

    Configure your AI team

    Add services, pricing, hours, and service area so every agent reflects how you actually run.

  3. Step 03

    Go live

    Service Socket starts answering calls, capturing leads, following up, and booking jobs.

Office, field, and every inbound call

Capture, booking, the back office, and the Service Socket field app. One AI team.

Explore features
  • Voice AI
  • Chat agent
  • Booking
  • Follow-up

Stop missing jobs tonight

Launch AI agents built for service businesses. Your next caller gets answered and booked.

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