About Service Socket
Built for the whole team. From the office to the frontline.
Service Socket answers your calls and chats, books the work, and gives every technician their own bot in the field. One connected team, from the first call to the finished job.
- To pick up a call
- 24/7Always answering
- Per-technician fees
The office side answers calls and chats, books jobs, suggests dispatch, and handles quotes and invoices. On the frontline, each technician has their own bot on their phone. Both sides share one customer record.
Speed to lead
A missed call should not become a missed job.
Most lost work is not lost to a competitor. It is lost to a slow reply.
After-hours call
The phone rings while the crew is off the clock.
Unanswered website question
A visitor asks for help and hears nothing back.
Forgotten follow-up
A quiet lead cools before anyone calls again.
- Research benchmark
- Within 5 minutes
- Service Socket
- ~500ms
Responding within 5 minutes instead of 30 was tied to 100× higher odds of reaching a lead and 21× higher odds of qualifying them.
Service Socket picks up calls in about half a second and answers website chats in seconds, day or night, so you are never working against the clock.
Source: InsideSales.com/MIT Lead Response Management Study, 2007. The study covered web-generated leads, not every inbound phone call.
Built by people who know the work
We have spent years alongside contractors, plumbers, HVAC techs, and shop owners. The office is only half the job.
So Service Socket supports both halves: it answers and books your customers, keeps the back office moving, and gives the people doing the work help right on the job.
Who decides
Agents suggest and draft. Your team makes the calls that matter.
How we build
Four promises to the whole team
Always answering
Calls and chats get a reply in seconds, around the clock.
One shared record
Customers never repeat themselves, and techs see the history before they knock.
Help on every job
Each technician has their own bot for notes, photos, and answers in the field.
People decide
Agents suggest. Your team approves the assignments, invoices, and ads.
Why we exist
Good work should win the job, and the people doing it deserve help.
We make dependable, always-on support affordable for service businesses of every size, for the office that keeps jobs moving and the crew that carries them out.
Bring the office and the frontline together
Bring a real week from your business. We'll show you the calls, the bookings, and the field app with your scenario.